TERMS OF PURCHASING
Company information and contact details:
||50, Barton Road , BS2 0LT, Bristol, United Kingdom
The following Terms of Purchasing apply to all orders made by the customer from Marktek MB (hereinafter “us”, “we” or “Marktek”) via marktek.co.uk
These terms governs all of your purchases from us, and forms an agreement between you as a buyer and Marktek as seller. The agreement applies to your orders from marktek.co.uk, which includes any questions or disputes that arise as a result of purchase of any goods sold on this website. The version of the Terms of Purchasing that apply to your order is the version available at marktek.co.uk at the time when you complete your order. As soon as we receive your completed order, a notice of confirmation about your purchase will be sent to the email address that you used when you registered to marktek.co.uk. Therefore, please make sure you enter the correct e-mail during the registration. We kindly ask you to contact us as soon as possible if you do not receive the notice of confirmation.
We do not enter into an agreement with a minor without a guardian’s consent.
On our website, the prices are shown in GBP, both with and without VAT. In the last step of the order, you will, prior to confirming your order, be able to see the amount to pay with VAT included. In the product basket, and before you complete your order, you can also see the costs for shipping, which is calculated depending on your address, and selected shipping method.
We reserve the right to cancel orders where the customer's own images do not maintain sufficient quality for manufacturing, as well as in the event of any technical errors. In such case a full refund will be issued to the customer.
We reserve the right to change our prices from time to time without prior notice. The price that will apply to your purchase is the price shown at marktek.co.uk at the time when you complete your order.
We usually deliver to the selected countries only. They can be seen at the checkout. If you have not found your country, please contact us so we could arrange the shipment to your country. The shipping cost can be seen at the checkout. It may vary depending on the destination country, service level or special offers.
Marktek uses local postage companies for standard delivery service and DHL Express for the all express orders. Most orders are sent as a letter, however, large or heavy orders will be shipped as parcels.
For private individuals, parcels will be delivered to the entered address, however, sometimes they might arrive to the local post office. In this case, the customer will be informed by post notice. It is customers responsibility to collect the item from the post office or collection point.
For businesses, the parcel will be delivered to the specified shipping address without prior notice.
The express orders will be delivered to the entered address with prior notice from the courier.
Postage and delivery times:
Most of our items are shipped within 1 working day. Products that require painting are shipped within 2 working days due to required drying process. Products made of steel might be shipped once a week. The delivery time depends on customers' country. Standard delivery might take from 3 to 21 working days, meanwhile express orders are usually delivered within 2 working days.
We always strive to deliver our goods within the specified time-frames, but delays can sometimes unexpectedly occur. In the event of a delay, the customer will be contacted by phone or e-mail as soon as possible and a new delivery time will be agreed. If the order has not arrived at the specified shipping address within 14 business days, please contact us, preferably by email or phone. You have the right to cancel the purchase if the delay causes significant problems. You always have the right to cancel your order if the delivery time exceeds 30 business days.
Marktek assumes the transport risk when the goods are delivered to you. However, the customer is responsible for the transport risk when the goods are returned to us, if a return of the goods is necessary.
We do not accept the returns of custom designed products as signs are printed-on-demand for each customer. The pre-made signs or accessories can be returned within 14 days, if they have not been used. However, we accept returns of all items that arrive damaged, faulty or defective.
Marktek MB is the data controller for the personal data collected and processed in connection with your order. When you shop with us, you enter personal details such as name, address, e-mail address and phone number. This is information we need for the purpose of delivering the order to you, but also to handle any complaints and to manage any subsequent orders. If you need to change your shipping and/or invoice addresses, please sign in to the customer zone and make the required adjustments. As a customer, you are responsible for ensuring that the shipping and invoice addresses are correct. The e-mail address may be used to send out our newsletter or personalised offers. It is easy to cancel the subscription to our newsletters in every subsequent communication. When you place your order, you can also choose to opt-out from receiving newsletters from us.
As a customer, you are entitled to access the information we have registered about you. For example, you have the right to rectification, right of access and, under certain circumstances, right to erasure, restriction of processing and data portability. If you wish to use and claim your rights, please contact us at [email protected]
Personal data are not disclosed to third parties except where debt collection is necessary and to our partners for the purpose of handling your order.
Your order is confirmed when you click on “Complete purchase”. Should your payment fail, you can try again or change payment options in the next step.
We offer the following payment methods:
Card - Direct / Banklink
You can make a secure payment by credit / debit card. We accept VISA and MasterCard. Your payment is handled wither by Stripe or Paysera using secure encryption and subject to strict bank standards. Paysera complies with the PCI DSS requirements. Marktek.co.uk uses a SSL certificate, and your card details are sent directly to the bank and cannot be read, downloaded or accessed by anyone other than your bank.
Direct payment by bank or PayPal – once you confirm your purchase at the checkout, you will be transferred to your bank or PayPal, to complete your payment. Payment is withdrawn from your account when you approve the transaction. We cooperate with the following bank: SEB bank, AB.
You can cancel your order until delivery has commenced, by calling us at +44(0)1174 414001. Once the delivery has been dispatched, you can no longer cancel your delivery.
Right of withdrawal and satisfied customer warranty :
Under the Act (2005:59) on Distance Contracts and Agreements Outside Business Premises, the right of withdrawal does not apply when the supply of goods is made to the consumer’s specifications or are clearly personalised. Once your order has been sent from us, we therefore reject the right of withdrawal as all of our products are produced individually according to the customer's specifications and requirements.
Even though we have waived the right of withdrawal, it is always our intention to make you feel confident in shopping with Marktek. Therefore, if you are not satisfied with your product, we apply our “satisfied customer warranty”, which applies to our entire range of products. Our “satisfied customer warranty” means that you can contact us if you are not satisfied with the product you ordered. In the first instance, we correct the issue you are not satisfied with and send you a new product. Should that not resolve the matter, we will instead make a full refund/credit.
If you wish to take advantage of our “satisfied customer warranty”, please contact us as soon as possible via our contact details above, preferably via email or phone. We need your order number and a description of the complaint.
Our “satisfied customer warranty” is valid for 30 days after the item has been delivered to you. In other words, you must notify us of the matter you are unsatisfied with within 30 days of receiving your product.
Please note that our “satisfied customer warranty” applies in addition to your legal rights. It does not affect your legal rights in any way.
Complaints will be accepted for manufacturing defects/errors and damage during transport.
If, for any reason, you need to make a complaint about a product, please contact our customer service by e-mail at the following address: [email protected]. You can also contact us using our other contact details as shown above. We need your order number, a description of the error, and preferably a photo of the faulty product. We may ask that you return the faulty product so we can inspect it. If we find a manufacturing defect/error or damage caused during transport, we will accept the complaint. If the complaint is accepted, the customer is reimbursed for any costs for the return of the product. Please note that a complaint must always be made within a reasonable period of time (two (2) months are always considered reasonable time) and no later than twenty four (24) months after receipt of the item. If a complaint is approved, we will compensate you in accordance with the Consumer Contracts Act (1990:932) by repairing the existing product, replacing it with a new equivalent product, giving you a price reduction or by refunding your payment for the product (including shipping and return costs).
We will refund the customer within business 10 days from the date on which the agreement has been correctly terminated. The refund is completed by using the same payment method you used when completing the purchase. If we ask that the product is returned for inspection, a full refund will be made provided that the item is delivered to us in substantially the same condition as it was when the item was delivered to you. If a returned product has been used or handled to a greater extent than necessary for determining its characteristics and function, Marktek is entitled to make a deduction for the depreciation of the item which may be up to the full price of the product.
In the event that parts of these terms and conditions are declared void or ruled by a court or regulatory authority to be ineffective, this shall not affect the validity of the remaining terms and conditions.
Under these terms and conditions, Marktek is exempt from liability for damages or delays on the performance of a contract, hindered or delayed due to circumstances beyond our control. Examples of such release factors are floods, fires, labor disturbance, prohibitions, restrictions, sabotage, poor transport and weather conditions and war.